User Guide

Our user guide shows you how to brand and create your online rooms and how to fill them with products to sell. It also describes how your presenters and guests will enter your event spaces and the features available within them. If you can't find what you're looking for here, please contact us on info@livesell.co.

It is possible to set the default room styling of your rooms at the Branding tab in the dashboard. All rooms created after this styling has been configured will use this styling by default. However, it is possible to re-style individual rooms just after they have been created or at any point in the future by selecting them from the Active Rooms list. If styling is of little or no importance to you, the set of platform defaults we have selected works nicely and you can simply start creating your rooms.

Creating a room is easy. Simply open the Create Room tab in the dashboard and configure the room as you wish. You can either keep the default room styling that is applied to your room when it is created or change it later. Each room will have three access links that you can share or embed; one for presenter/moderators, one for broadcasters and one for audience members. You can even host these links on your own domains by following the instructions on the Domains tab in the dashboard.

Presenter/moderator links come with full moderation rights and permissions, including the ability to grant various sharing permissions to audience members such as the ability to share their cam, mic, screen or audio/video files. Broadcasters have permission to share their cam and mic and to share their screen by default. Whilst audience members start with limited sharing rights but can be granted permissions by presenter/moderators.

You can add products manually or install and connect the LiveSell app for Shopify to import your entire Shopify product list directly into your LiveSell account via Shopify (to install the LiveSell app) and the Products tab in the LiveSell dashboard. You are able to filter which products are available to your LiveSell account via the Shopify app and then filter which products are available in individual rooms by selecting them from the Active Rooms list and adding products appropriately. Your products will be made available to room participants by way of the room's Shop once they have been shared at least once as video overlays.

Importing products into LiveSell from Shopify is easy. There are two ways to do this:

1. Install the LiveSell app from the Shopify App Store and sign in to LiveSell on the Account tab that appears once the app has been installed.
- or -
2. Sign in to LiveSell and click on the Live Selling link on the left hand side of the page. Then select the Manage Shopify Sales Channel tab, enter a nickname for your store and the Shopify store URL then click the Connect to Shopify button. You will be prompted to install the LiveSell app in Shopify if it's not already installed.

Everyone entering a room will need to enter a screen name on the joining page. Presenter/moderators, or 'hosts', and broadcasters should also select the cam and mic they want to use from the list of available devices before joining. This list might include virtual cameras with rich multimedia functionality, e.g. OBR Studio.

Hosts who turn their cam and mic off here, or later via Settings in the room itself, will be invisible to room participants and if a room is configured to require a host to be inside for interactivity to be available, these hidden hosts will not be considered as present and interactivity will remain unavailable until a host with their cam or mic on joins the room.

Hosts and broadcasters can share their screen, specific windows or views of specific applications. They also have the option to share high quality video or audio files via watch-party. Here, everyone downloads the file locally with play out controlled by the sharer and in sync for all participants. This allows amazing quality co-watching whilst maintaining the host's audio on top.

It is possible to stream the contents of the main video window to a number of social networks. Simply enter the stream key provided by the network and simulcast your stream to multiple destinations at once. Note that these streams will be non-interactive and delayed by up to 10 seconds but could act as a great way to advertise your real-time LiveSell rooms.

Click the recording button at any time to record the contents of the main video window. You will find your recordings by clicking the Recordings button on the row corresponding to your room on the Active rooms tab.

You can configure whether audience members see participant lists for individual rooms. Hosts and broadcasters will always see participant lists and it is by clicking on specific audience member rows that hosts will be able to grant audience member various sharing permissions as well as reach out privately to them by way of message or call.

It is possible to configure whether or not audience members see text chat. Hosts and broadcasters will always see it. If chat is visible to audience members and moderation is in place, hosts will need to approve messages before they become viewable by broadcasters and other audience members. There is also a profanity filter that can be switched on to screen inappropriate messages from even reaching hosts to save moderation time.

Hosts can reach out to audience members privately or reply to audience messages to initiate breakout chats. Messages can be sent to screen as overlays and reacted to individually.

LiveSell products and chat messages can be featured as main video window overlays. Where the overlay contains a button, this can be clicked to open the underlying 3rd party page in a new tab. The main video window content will continue to play in a floating picture-in-picture box whilst the new page, which could be a product checkout page for example, is navigated. Any products shared during a meeting or event will be viewable in a scrollable history which can be displayed or hidden from audience members via room configuration.

It is possible to display live polls with multiple possible response options at the top of the chat panel. Participants will only see the current voting splits after their cast their own vote. Hosts will see the voting in real-time on the Polls tab. It is possible to display multiple polls at the same time but due to space constraints only the most recently displayed poll will be shown to mobile users.

LiveSell auctions can be run entirely online or as hybrid auctions that consist of both online and offline bidders and a real-world auctioneer. In an purely online auction the starting price and subsequent asking prices are configured in the room by a host that can either set an automatically calculated incremental asking price as a fixed or percentage amount, or alternatively manually input asking prices as bids are received. In a hybrid auction with a physical auctioneer, a host in the auction room would mimic the actions of the real auctioneer by manually entering asking prices and entering bids coming from the room.

This API allows you to create a LiveSell room and its associated moderator, broadcaster and audience access links.

To create a new room you need to make a POST request to the following URL:


														https://livesell.co/create-meeting-room

Your request needs to include a header that contains the API token generated in the dashboard at Settings >> API Token >> Generate Token and your LiveSell username. You also need to provide a name for your room. Standard and enterprise subscribers are also able to change the default room setting values shown below:

Room Settings

Field	Type	Description	Default Value
roomName	String	Your room's name, max. 100 chars, mandatory	Not applicable
maxPresentersAllowed	Integer	Maximum number of presenter windows visible to audience, max. 5	`5`
maxAudienceSizeAllowed	Integer	Maximum audience size, max. 1,000,000	`10`
presenterRequired	Boolean	Presenter must be in the room, 0 = False, 1 = True	`TRUE`
enableChatModeration	Boolean	Chat must be moderator approved, 0 = False, 1 = True	`TRUE`
enableProfanityFilter	Boolean	Profanity filter, 0 = False, 1 = True	`FALSE`
enableCountdownTimer	Boolean	Countdown timer, 0 = False, 1 = True	`FALSE`
countdownTime	String	Time to count down to, MM/DD/YY hh:mm format	Not applicable
countdownTimezone	String	Countdown UTC timezone, UTC±hh:mm format	Not applicable
enableParticipantListForAudience	Boolean	Participant list available to audience, 0 = False, 1 = True	`TRUE`
enableChatForAudience	Boolean	Chat available to audience, 0 = False, 1 = True	`TRUE`
enableSellingHistoryForAudience	Boolean	Selling history available to audience, 0 = False, 1 = True	`TRUE`
enableRaiseHandButtonForAudience	Boolean	Raise Hand button available to audience, 0 = False, 1 = True	`TRUE`
enableEmojiPumpForAudience	Boolean	Emoji pump available to audience, 0 = False, 1 = True	`TRUE`
enableHeader	Boolean	Show header bar, 0 = False, 1 = True	`FALSE`
enableShoppableVideos	Boolean	Enable shoppable videos, 0 = False, 1 = True	`FALSE`
revokePermissionsWhenPresenterLeaves	Boolean	Revoke sharing permissions when presenter leaves, 0 = False, 1 = True	`TRUE`
gridImage	String	The https link to the 9:16 grid image, max. 400 chars	Not applicable
Creating rooms with a set duration
allowedDuration	Integer	Time in seconds that a room can stay open for after at least two users have joined. Note: At least one user must have their cam or mic on for room session to start.	Not applicable
onscreenTimerDirection	Boolean	Direction of on-screen timer; 1 = Down, 2 = Up If field not present, timer is not shown.	Not applicable
alertShowTime	Integer	Time in seconds after start of room session when toast alert is shown. If field not present, alert not shown.	Not applicable
alertDuration	Integer	Time in seconds for how long to display toast alert before fading out	Not applicable
alertTitle	String	Title on toast alert, max. 50 chars	Not applicable
alertMessage	String	Message below title on toast alert, max. 100 chars	Not applicable
sessionEndLayout	Boolean	End session screen; 1 = Page, 2 = Modal If field not present in request, page is used.	Not applicable
sessionEndPageTitle	String	Title on page shown at end of session, max. 50 chars	Not applicable
sessionEndPageMessage	String	Message below title on 'end of session' page, max. 100 chars	Not applicable
sessionEndPageCloseButtonText	String	Message on button on 'end of session' page, max. 50 chars	`Close`
sessionEndPageCloseButtonLink	String	Destination of button click	Not applicable
sessionEndModalTitle	String	Title on modal overlay shown at end of session, max. 50 chars	Not applicable
sessionEndModalMessage	String	Message below title on modal overlay, max. 100 chars	Not applicable
sessionEndModalCloseButtonText	String	Message on modal overlay button, max. 50 chars	`Close`
sessionEndModalCloseButtonLink	String	Destination of button click	Not applicable

Here is an example of a JSON file used in a POST request that creates a room called Example Room with a maximum of one presenter visible in the large video window at any one time:


												        {
"roomName": "Example Room",

															"maxPresentersAllowed": "1"

			                     						}

HTTP Response Status Codes

Code	Meaning
200	Room created successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you to update the configuration of a LiveSell room.

To update a room you need to make a POST request to the following URL:


														https://livesell.co/update-meeting-room

Your request needs to include a header that contains the API token generated in the dashboard at Settings >> API Token >> Generate Token and your LiveSell username. You will need to provide the roomID of the room you wish to update:

Room Settings

Field	Type	Description	Default Value
roomId	String	Your room's unique identifier, mandatory	Not applicable
roomName	String	Your room's name, max. 100 chars	Not applicable
maxPresentersAllowed	Integer	Maximum number of presenter windows visible to audience, max. 5	`5`
maxAudienceSizeAllowed	Integer	Maximum audience size, max. 1,000,000	`10`
presenterRequired	Boolean	Presenter must be in the room, 0 = False, 1 = True	`TRUE`
enableChatModeration	Boolean	Chat must be moderator approved, 0 = False, 1 = True	`TRUE`
enableProfanityFilter	Boolean	Profanity filter, 0 = False, 1 = True	`FALSE`
enableCountdownTimer	Boolean	Countdown timer, 0 = False, 1 = True	`FALSE`
countdownTime	String	Time to count down to, MM/DD/YY hh:mm format	Not applicable
countdownTimezone	String	Countdown UTC timezone, UTC±hh:mm format	Not applicable
enableParticipantListForAudience	Boolean	Participant list available to audience, 0 = False, 1 = True	`TRUE`
enableChatForAudience	Boolean	Chat available to audience, 0 = False, 1 = True	`TRUE`
enableSellingHistoryForAudience	Boolean	Selling history available to audience, 0 = False, 1 = True	`TRUE`
enableRaiseHandButtonForAudience	Boolean	Raise Hand button available to audience, 0 = False, 1 = True	`TRUE`
enableEmojiPumpForAudience	Boolean	Emoji pump available to audience, 0 = False, 1 = True	`TRUE`
enableHeader	Boolean	Show header bar, 0 = False, 1 = True	`FALSE`
enableShoppableVideos	Boolean	Enable shoppable videos, 0 = False, 1 = True	`FALSE`
revokePermissionsWhenPresenterLeaves	Boolean	Revoke sharing permissions when presenter leaves, 0 = False, 1 = True	`TRUE`
gridImage	String	The https link to the 9:16 grid image, max. 400 chars	Not applicable
isSuspended	Boolean	Denotes room status, 0 = Active, 1 = Deactivated	`Active`
isExpired	Boolean	Rooms are automatically expired after 1 year of inactivity, 0 = Unexpired, 1 = Expired	`Unexpired`
isArchived	Boolean	Rooms can be archived so they do not appear in room tables, 0 = Unarchived, 1 = Archived	`Unarchived`

Here is an example of a JSON file used in a POST request that updates a room with ID 1231231231231231231 and changes its state to deactivated:


												        {
"roomId": "1231231231231231231",

															"isSuspended": "1"

			                     						}

HTTP Response Status Codes

Code	Meaning
200	Room created successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you to retrieve a list of all meeting rooms in your account together with their status.

To get the list of rooms you need to make a POST request to the following URL:


														https://livesell.co/get-meeting-room-list

Your request needs to include a header that contains the API token generated in the dashboard at Settings >> API Token >> Generate Token and your LiveSell username.

HTTP Response Status Codes

Code	Meaning
200	Room list retrieved successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you to retrieve information relating to a specific room.

To get the room information you need to make a POST request to the following URL:


														https://livesell.co/get-meeting-room-info

Your request needs to include a header that contains the API token generated in the dashboard at Settings >> API Token >> Generate Token and your LiveSell username.

Field	Type	Description	Default Value
roomId	String	Your room's unique identifier, mandatory	Not applicable

Here is an example of a JSON file used in a POST request that retrieves information for a room with ID 1231231231231231231 and changes its state to deactivated:


												        {
"roomId": "1231231231231231231",

			                     						}

HTTP Response Status Codes

Code	Meaning
200	Room information retrieved successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you to add a product to an account.

To add a product you need to make a POST request to the following URL:


														https://livesell.co/create-product

Product Details

Field	Type	Description	Default Value
roomId	String	Room ID of room that the product should be added to when it is created	Not applicable
title	String	A title for your product, max. 200 chars, mandatory	Not applicable
shortDescription	String	Product description for one-line display on badge overlay, max. 100 chars	Not applicable
longDescription	String	Product description for display in main video window, max. 10,000 chars	Not applicable
buyButtonUrl	String	The https link to the product, max. 400 chars, mandatory	Not applicable
buyButtonText	String	The text to appear on your product link button, max 12 chars	`Buy`
thumbnailImage	String	The https link to the product image to appear on buy badge, max 400 chars	Not applicable
coverImage	String	An alternative product image link, that appears on the main video window after clicking Buy button, max. 400 chars	Not applicable
currentPrice	String	Current price (can include currency code or symbol), max 12 chars	Not applicable
originalPrice	String	Previous price (can include currency code or symbol), max 12 chars	Not applicable
type	String	Type of product, max. 100 chars	Not applicable
vendor	String	Vendor field, max. 100 chars	Not applicable
sellerEmail	String	Email address of seller, max. 100 chars	Not applicable
status	Boolean	0 = Draft, 1 = Active	Not applicable

Here is an example of a JSON file used in a POST request to add Example product to a room with the ID 1231231231231231231:


													  {
	"roomId": "1231231231231231231",
 
																"title": "Example product",

																"description": "A product description",

																"buyButtonUrl": "https://your_checkout_or_info_link",

																"buyButtonText": "Purchase",

																"thumbnailImage": "https://link_to_product_thumbnail",

									 							"coverImage": "https://link_to_cover_image",

																"currentPrice": "USD 15",

																"originalPrice": "USD 20",

																"type": "Product type e.g. Jeans",

																"vendor": "Product vendor e.g. Levi Strauss",

																"sellerEmail": "Email address",

																"status": 1

															}

HTTP Response Status Codes

Code	Meaning
200	Product added successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you update a product.

To update a product you need to make a POST request to the following URL:


														https://livesell.co/update-product

Product Update

Field	Type	Description	Default Value
productId	String	The ID of the product you wish to update, mandatory	Not applicable
roomId	String	The room ID of the room where the product should be added	Not applicable
title	String	The product's title, max. 200 chars	Not applicable
shortDescription	String	Product description for one-line display on badge overlay, max. 100 chars	Not applicable
longDescription	String	Product description for display in main video window, max. 10,000 chars	Not applicable
buyButtonUrl	String	The https link to the product, max. 400 chars	Not applicable
buyButtonText	String	The text to appear on your product link button, max 12 chars	`Buy`
thumbnailImage	String	The https link to the product image to appear on buy badge, max 400 chars	Not applicable
coverImage	String	An alternative product image link, that appears on the main video window after clicking Buy button, max. 400 chars	Not applicable
currentPrice	String	Current price (can include currency code or symbol), max 12 chars	Not applicable
originalPrice	String	Previous price (can include currency code or symbol), max 12 chars	Not applicable
type	String	Type of product, max. 100 chars	Not applicable
vendor	String	Vendor field, max. 100 chars	Not applicable
sellerEmail	String	Email address of seller, max. 100 chars	Not applicable
status	Boolean	0 = Draft, 1 = Active	Not applicable

Here is an example of a JSON file used in a POST request to update the price of a product with ID 12345 to USD 20:


													  {
"productId": "12345",
 
																"currentPrice": "USD 20"

															}

HTTP Response Status Codes

Code	Meaning
200	Product updated successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

This API allows you to delete a product.

To delete a product from your account or remove it from a room, or list of rooms, you need to make a POST request to the following URL:


														https://livesell.co/delete-product

Your request needs to include a header that contains the API token generated in the dashboard at Settings >> API Token >> Generate Token and your LiveSell username. The request itself needs to include the product ID of the product that you wish to delete. If you also include a room ID, the product will remain in your account and only be removed from that room:

Delete product or remove it from a specific room

Field	Type	Description	Default Value
productId	String	Product ID of the product to be deleted, mandatory	Not applicable
roomId	String	Room ID of the room from which the product should be removed	Not applicable

Here is an example of a JSON file used in a POST request to delete a product with ID 12345 from a room with ID 1231231231231231231:


													  {
"productId": "12345"

																 "roomId": "1231231231231231231"

															}

HTTP Response Status Codes

Code	Meaning
200	Product deleted successfully
401	Unauthorized request
460	Header missing: `Apitoken`
461	Header missing: `Username`
462	Invalid parameter value
463	Invalid request

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